US Dollars
Customer Service hours are 9:00 a.m.-5:00 p.m. EST, Monday-Thursday and 9:00 a.m.-3:00 p.m. EST, Friday.
Return Policy
Merchandise Purchased from FurnitureRehab.com may be returned or exchanged within 30 DAYS of original Purchase. The customer is responsible for return shipping costs to return package to FurnitureRehab. To Process any return a Return Merchandise Authorization (RMA) must be completed first. This can be created on the “My Account > Return” page for registered customers, by contacting us by phone at 706-935-0066 or by sending an email to our customer service at customerservice@dsbglobalinc.com. Once created the RMA will be valid for 15 days. Any item/items returned without first contacting FurnitureRehab for RMA and return instructions will be refused. The costs incurred by FurnitureRehab to ship an item to the customer will not be reimbursed if the item is being returned for an issue that is not due to a FurnitureRehab fulfillment issue. This is the actual shipping charge and the cost of any packaging.
Domestic USA Shipping
Standard shipping will be US Postal First Class Mail for packages up to 13 oz. For packages greater than 13 oz and up to 4 lbs, we will use priority mail as the standard shipping service. Packages over 4 lbs will normally ship UPS ground. Orders placed by 2:00 pm EST M-F will be shipped on the same day the order is received. Orders received after 2:00 pm EST will be shipped on the next business day.
The shipping table below can be used as a general reference guide. We offer several different options for shipping both domestic (USA) and international orders. If you have a preferred shipping method not listed you can contact us for a quote. Our preferred method for most of our orders is US Postal Service or UPS.
Shipping Method/Shipping Time-Frame
US Postal First Class/Usually arrives within 5 to 7 business days after shipping
US Postal Priority/Usually arrives within 2 to 3 business days after shipping
Express Mail/Usually arrives within 1 to 2 business days after shipping
UPS Ground/Usually arrives within 4 to 7 business days after shipping
We are not responsible for carrier transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods, or inclement weather conditions. Delivery time frames will need to be extended for any processing time frames in excess of 1-2 business days.